CIO's Blog

Stephen Frazier, Western Illinois University

uTech Support Center Services Moved to University Union

Walk-In Computer Support now available in the University Union

Welcome back to the spring 2016 semester, Western!

Last Sunday, January 17, 2016, the University Union concourse location (previously solely occupied by the uTech Computer Store) became uTech’s primary walk-in support center location. In addition to the personal sales and repair services currently offered, much of the support services historically offered from uTech’s Stipes Hall location now call the Union home.

uTech (in the Union) will assist patrons with installing various software packages as well as configuring mobile devices to work with the campus wireless and Zimbra. In addition to warranty repair services, several fee-based services will also be available for personally-owned devices such as removing malware, attempting data recovery from malfunctioning portable drives, operating system reinstallations, and non-warranty repairs for both Windows and Macs. Opportunities for students, faculty, and staff to make personal computer, mobile device, and accessory purchases will continue to be available. All of these services will be offered solely through the Union location. Patrons seeking these services in Stipes Hall will be re-directed to the University Union location.

uTech (in Stipes) will continue to provide test scoring, item analysis, and evaluation processing as well as troubleshooting WIUP and STARS login issues in person. Troubleshooting ECom login issues in person will be available at both locations.

This is a significant change for uTech and WIU. However, by shifting much of our walk-in service to the more central Union location, we are making these services more available to students, faculty, and staff at the south end of campus. In addition, the Union facility lends itself to allowing uTech to provide more hours of operation for walk-in services – our normal hours of operation for walk-in services will be extended in the Union until 6pm during the week. We are also thrilled that we will now be able to consistently offer weekend hours while classes are in session. The new setup takes advantage of the natural tie-in between technology support and technology sales.

We truly believe that the format for the uTech Union location will prove to be a very valuable resource to the WIU community. Our top-notch full-time and student staff will be able to provide greater access to an improved service. We also realize that old habits are hard to break, so please be patient as uTech makes this transition.


Author: Stephen Frazier, CIO

Stephen Frazier heads up the University Technology department as the CIO at Western Illinois University. He can be reached at

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